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Chapter 4. Tracing and Troubleshooting Tools
In this chapter, we will cover some basic tools used in troubleshooting, specifically the Real-Time Monitoring Tool.
- Configuring user permissions for the Real-Time Monitoring Tool
- Collecting traces using the Query Wizard
- Configuring the e-mail server for the Real-Time Monitoring Tool.
- Creating custom alerts in the Real-Time Monitoring Tool
- Configuring custom alert actions
- Capturing packets
- Analyzing the Dial Plan with the Dialed Number Analyzer