Chapter 2 行政办公 Administrative Work

接听电话 Answering Phone Calls

工作中我们经常需要与对方在电话中进行沟通，因此掌握必备的电话交流方式会帮助我们顺畅地与对方沟通，从而提高工作效率。

Lisa: Hello, thank you for calling IBM. This is Lisa speaking. How may I help you?

John: Hello, Lisa. My name is John. May I speak to David, please?

Lisa: Sorry. He is in a meeting now. Would you like to leave a message? I’ll ask him to return your call as soon as possible.

John: That would be OK. Or could you please tell me his extension number? I’ll call him again when he is available.

Lisa: With pleasure. His extension number is 222-357.

John: 222-357, right?

Lisa: Yes. You may call him at 3 p.m. as the meeting will be at an end then.

John: Thank you very much.

丽萨：您好，欢迎致电 IBM 公司。我是丽萨，请问有什么需要帮助的吗？

约翰：你好，丽萨。我叫约翰。我可以和大卫通话吗？

丽萨：抱歉，他现在正在开会。您需要留言吗？我会转告他尽快给您回电话。

约翰：可以。或者你可否告诉我他的分机号码？我一会儿再打给他。

丽萨：当然可以。他的分机号码是 222-357。

约翰：222-357，对吧？

丽萨：是的。你可以下午三点的时候打给他，因为会议三点结束。

约翰：太感谢你了。

高频词汇

leave a message 留言

as soon as possible 尽快

extension [ɪk'stenʃn] n. 电话分机；延长；延期

available [ə'veɪləbl] adj. 有空的；可获得的；可找到的

实用表达

① How may I assist you?

请问有什么需要帮助的吗？

= How may I help you?

② Would you like to leave a message?

您需要留言吗？

需要对方捎信则可以说：

Could you take a message for me?

你可以帮我捎个信吗？

③ I’ll ask him to call you back as soon as possible.

我会转告他尽快给您回电话。

= I’ll ask him to return your call as soon as possible.

④ It’s urgent. Could I have her mobile phone number?

事情紧急，可以告诉我她的手机号吗？

= It’s an emergency. Could I have her mobile phone number?

= Could you please tell me her mobile phone number as there’s something urgent?

⑤ Sorry, I can’t understand you.

对不起，我听不懂你在说什么。

= Sorry, I didn’t get what you said.

⑥ I can’t hear you well.

我听不太清楚你说话。

= I’m having trouble (in) hearing you well.

·have trouble (in) doing sth. 做某事有困难

⑦ We have a bad connection.

我们这信号不太好。

·bad connection 信号不好

⑧ Please connect me with extension one-one-one.

请帮我转分机 1-1-1.

= Could you please put me through to extension one-one-one?

⑨ Do you know when he will be back?

你知道他什么时候回来吗？

如果知道被找的人何时回来，可这样回答：

He should be back in 30 minutes.

他应该半小时内回来。

如果不清楚，则可这样回答：

I’m sorry. I don’t know.

对不起，我不清楚。

知识加油站

★在电话沟通中，我们经常会遇到打错电话或者听不清楚对方在讲什么的情况，那么，此时我们该如何化解尴尬呢？

（1）打错电话时，我们可以说：

I’m sorry. I have the wrong number. 抱歉我打错电话了。

= I’m sorry. I think I have dialed the wrong number.

（2）听不清楚对方在讲什么，请求对方再说一遍时，我们可以说：

Pardon? 请再说一遍好吗？

= Pardon me? = Excuse me? = I beg your pardon? = Could you please repeat that? = Could you please say that again?

（3）听不清楚对方在讲什么，请求对方声音大一点或说慢一点时，我们可以说：

Could you speak a bit louder?

请大点声好吗？

= Could you speak up a little?

Could you please speak more slowly?

请说慢一点好吗？

= Would you slow down, please?