第61章 Truffle 松露
餐厅篇 Pt.2 |像当地人一样点餐
2018.05.02
Jeff
CSE3
课程导读
在第一节课中，我们对小费文化已经有了基本的了解。谈到餐厅的小费文化，其实还要做一点补充，小费不是给餐馆的，而是给特定的服务员，作为对 TA 服务质量的奖励。一个餐桌会有一个特定的服务员负责，所以最后的小费也会给 TA。在这种文化下，国外的服务员可能就更热情，比如点餐前会跟顾客寒暄，点餐后有时会问顾客对菜品是否满意等等。所以这也来到了我们的另一个尬点:到底怎么跟服务员轻松自然地聊天和互动？还有一个尬点是点菜看不太懂菜单怎么办？最后可能还有一个小尬点，就是吃完了服务员会问你菜品味道怎么样，这个时候是实话实说，还是走走形式说几句客套话呢？快来听今日讲解，希望能帮大家像当地人一样老练地点餐，和服务员轻松互动。
英文原文
▍本节重点
1.餐厅的小费文化
a.不是直接给餐馆，是给特定的服务员
b.服务人员分工合作
· hostess
· Another waiter takes over. A waiter or waitress.
· your designated waiter or waitress for the entire meal
· So that's the one you should tip.
c.收入分配/分摊风险
当天结束的时候，小费会放在一起，waiter 拿最高的百分比，带位的人分到一部分，收拾餐桌的也会分到一部分
· percentage or point system
· waitstaff
2.如何与服务员轻松自然地聊天和互动?
a.一般服务员会先跟顾客打招呼
· Hey guys， how is everyone doing?/ Is everyone having a good day?/ How are you guys doing today?
· Hey guys， how are you guys doing today? My name is … I'll be taking care of you today.
b.如何回应
· We are doing very good. How are you?
· Doing good. How are you?
c.可以记一下对方的名字，对方会很开心，服务也会更好
3.餐前点饮料
a.服务员会先问一下要不要点饮料
· Can I start you off with something to drink?
· Would you like something to drink?
b.欧美人会先喝点茶或饮料，顺便看菜单
·饮料 beverage
·在欧洲可能会听到 With gas， or no gas?
·气泡水 sparkling water
4.餐前互动和“中场休息”
a.还在看菜单
· Are you guys ready to order， or would you like a couple of minutes?
· Would you like a couple of minutes to look at the menu?
· Can/May I take your order?
· Give me a minute to look it over.
· I need a couple of minutes.
b.“中场休息”
· How do you like the food?
· How's the food， everyone? Is everyone doing OK?
· Oh， it's good. It's wonderful.
· Oh， everything is great. Thank you.
· It's really good.
· Yeah， we are doing good， thank you.
· Oh， the food is wonderful， thank you so much.
·如果对服务或菜品有意见的话，可以在这时提出
5.菜品分类和上菜顺序
a.菜品分类
·我们可能会分为：凉菜、热菜、汤、主食
·欧美人按照时间线来分：饮品 drink，开胃菜/头盘 appetizer/starter，主菜 entree/main course，饭后甜点 dessert
·不是每个分类都要点
b.如果不需要开胃菜/饭后甜点
· Would you like some appetizer?/ Would you like some dessert?
· Oh， no， thanks， not today.
c.上菜顺序
·国内一般是很多菜一起上
·国外一般是按照顺序上菜，这一批收了再上下一批
d.如果还没吃完，不需要撤
· Are you guys finished? Can I take this out of your way?
· I'm still working on it.
e.免费小吃
·面包和黄油 bread and butter
·面包皮 crust
·脆 crispy
6.点餐用语
a.推荐一句话
· I'd like (to start with)…
b.如果不知道怎么点，可以求推荐
· What do you recommend?
· Any specialties for today?
· What's the/your most popular dish here?
c.对方可能会说
· Do you prefer meat or seafood， beef or chicken?
· Our most popular dish is filet mignon with roasted hazelnuts and truffles (菲力牛排配烤榛果和松露).
· This is my favorite. I would really recommend it. It's really good.
d.接受/婉拒/提要求
· I'll take your word for it./ OK， I'll try that./ I'm convinced.
· Um， maybe not fish./ I'd rather not have fish.
· Maybe something lighter?/ Can you recommend something lighter?
· Um， maybe something else? Do you have any other recommendations?
e.小建议
· Chicken is always safe.
·参考 app：Yelp
·找带有 Trip Advisor 标志的餐馆
▍语言点
hostess /ˈhəʊstɪs/: n.女服务员
designated /ˈdɛzɪɡneɪtɪd/: adj.特定的；指定的
waitstaff /ˈweɪtstɑːf/: n.全体服务人员
salty /ˈsɔːlti，ˈsɒlti/: adj.咸的
appetizer /ˈæpɪtʌɪzə，ˈæpətaɪzə/: n.开胃菜
starter /ˈstɑːtə/: n.开胃菜
entrée /ˈɒntreɪ/: n.主菜
main course /kɔːs/:主菜
dessert /dɪˈzəːt/: n.甜点
crust /krʌst/: n.面包皮
crispy /ˈkrɪspi/: adj.（酥）脆的
specialty /ˈspɛʃ(ə)lti/: n.招牌菜
filet mignon /ˌfiːleɪˈmiːnjɒ̃/:菲力牛排
roasted /ˈrəʊstɪd/: adj.（烧）烤的
hazelnut /ˈheɪz(ə)lnʌt/: n.榛子
truffle /ˈtrʌf(ə)l/: n.松露
light /lʌɪt/: adj.清淡的