Implementing Client Matter Codes_Cisco Unified Communications Manager 8：Expert Administration Cookbook-QQ阅读男生历史网

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Implementing Client Matter Codes

Client Matter Codes are used solely for call accounting and billing purposes and are typically employed with Forced Authorization Codes.

Getting ready

We only need the list of codes to implement.

How to do it...

To implement Client Matter Codes, perform the following:

Add the Client Matter Codes (Call Routing | Client Matter Codes).
Click on Add New.

Note

The Client Matter Code may be up to 16 digits in length and is the number entered when the user hears the prompt.
Click on Save.
Apply Client Matter Codes to the appropriate route pattern (Call Routing | Route/Hunt | Route Pattern).
Check Require Client Matter Code and click on Save:

How it works...

When a user matches a route pattern with Client Matter Codes (CMC), a tone is heard and the system collects the CMC. Once collected, the Client Matter Code is recorded in CDR records along with the call.

There's more...

Client Matter Codes are configured much in the same way as Forced Authorization Codes. As such, they have some of the same design considerations.

Design considerations for Client Matter Codes

As with Forced Authorization Codes, if only a subset of users will be required to use Client Matter Codes, a new partition and route pattern will have to be created and configured appropriately.

Partitions

Only one partition is required to enforce Client Matter Codes for users.

Route patterns

With an E.164 dial plan, only one additional pattern may be required for each route pattern to which the Client Matter Codes will be applied. This pattern should match the E.164 compatible number and not the digits dialed by the user.

In a more traditional environment, a route pattern for each pattern per location may be required.

Calling search spaces

To enforce Client Matter Codes selectively, add the partition containing the Client Matter Code route patterns to the calling search space for each location to which they will be applied.

This may be accomplished using either device or line calling search spaces.