Acknowledgments

I initially co-authored this book because I wanted to help Microsoft Dynamics implementers and customers find their own way through due diligence, quality assurance, and satisfaction guided by Microsoft Dynamics Sure Step principles. Each line of text in this book is based on what I learned in my career and still learn every day I teach and consult. Therefore, I want to thank all my trainees, customers, colleagues, and employers from whom I learn every day. I am a trainer and a student at the same time.

I want to thank my wife Stien, and Stany and Lou, my lovely sons, for their patience and understanding during the update process.

Special thanks to my co-authors Chandru and Nilesh. Thank you guys for your time, dedication, and excellent content! Thank you to all the reviewers and the Packt Publishing team for making this possible.