Preface

Every non-profit organization looking for software to manage their relationships, events, memberships, donations, campaigns, cases, workshops, volunteers, or any data involving their stakeholders should consider CiviCRM. CiviCRM is an open-source CRM tool specifically targeted at non-profit and the third sector, and anyone thinking about CiviCRM should read this book. It is a comprehensive guide to the functional possibilities of CiviCRM, but also discusses the community and organizational aspects of using CiviCRM. This second edition of the book complies with CiviCRM version 4.6.