Communication

AWS employs multiple methods of external and internal communication to keep their customers and global AWS communities updated about all the necessary security events that might impact any AWS service. There are several processes in place to notify the customer support team about operational issues impacting customer experience globally, regionally or for a particular AWS service. AWS provides a Service Health Dashboard at https://status.aws.amazon.com that provides updates about all AWS services.

It also has an option to notify AWS about any issue customers are facing with any AWS service. The AWS Security center is available to provide you with security and compliance details about AWS. There are 4 support plans available at AWS:

• Basic
• Developer
• Business
• Enterprise

These support plans give you various levels of interaction capabilities with AWS support teams such as AWS technical support, health status and notifications, and so on. However, 24/7 access to customer service and communities is available to all AWS customers irrespective of the support plan subscription. 

The following figure shows the AWS Service Health Dashboard for all North America, you can also get information for service health in other geographies such as Asia Pacific, Europe, and so on: