About the Author

Srini Janarthanam is an expert in conversational systems and has been working in the field for over 15 years. He has led and worked on several projects, building conversational systems for a variety of domains including tourism, healthcare, and education. He obtained doctorate in Philosophy (PhD) from the University of Edinburgh for his work in Artificial Intelligence and Natural Language Processing. 
He is currently the co-founder and director of Chatomate, a UK brand building tailored chatbots, AI, and automation solutions for businesses. Previously, he worked as a research associate at Heriot-Watt University and the University of Edinburgh. He has published over 50 articles and papers in online chatbot magazines, journals, and international research conferences.

I am eternally grateful to everyone who supported me on this incredible journey. I thank my wife, Jayanthi, my son, Advaith, my parents, and everyone in the family for their encouragement, support, and help in this project. I want to thank my friends, Priyanka, Anup, Thiru, Suresh, Jaya, Nara, Diwakar, and many others, for encouraging me to take up this project and for keeping an eye on its progress throughout.

I want to thank the reviewers of the book for lending a hand to shape the book to make it what it is now. I also want to thank the entire team at Packt Publishing who have an enormous share in getting this book to you.

Finally, I want to thank God for giving me an opportunity to discover my strengths and for his grace and support to accomplish writing this book.