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About the author
Patrick Li is the cofounder of AppFusions and now works as a senior engineer there. He has worked in the Atlassian ecosystem for over ten years, developing products and solutions, and providing expert consulting services across verticals such as healthcare, software engineering, financial services, and government agencies. He has authored numerous books and video courses covering Atlassian Jira, from versions 4 to 7, including Jira Agile (now Jira Software) and Jira Service Desk.
I would like to thank my wife Katherine, who has supported and encouraged me along the way, starting from the very first book. I would also like to thank all the reviewers for their valuable feedbacks, and also the publishers/coordinators, for their help to make this happen.