Intents

Intents are the most important part of a chatbot. They are the tasks or conversations that the chatbot can process. They are called intents because they are the things that the user intends to do.

Intents can vary in complexity from very simple to extremely complicated. A basic intent may just be SayHello, which just says "Hi" to the user. A more complex intent may be booking a holiday, choosing and buying a pair of shoes, or ordering a pizza. They can be designed to be as elaborate as your imagination allows.

They are started or triggered when the user says one of the sample utterances. The sample utterances are a list of words or phrases that the user might say when they are trying to start an intent. Each intent can have lots of sample utterances. In the SayHello example, they might be "Hello chatbot", "Hey there chatbot", or just "Hi".