Unit 03　我遇到一个问题需要解决。

1分钟场景词

make a complaint 投诉

I’m afraid 恐怕

slight [slaɪt] 微小的

problem [ˈprɒbləm] 问题

room [ruːm] 房间

cold [kəʊld] 冷的

stain [steɪn] 污渍

newly changed sheet 新换的床单

have a complaint about 有关于……的投诉

service attitude 服务态度

customer agent 客户代表

manager [ˈmænɪdʒə(r)] 经理

key card 房卡

seem [siːm] 似乎

TV [ˌtiː ˈviː] 电视

work [wɜːk] 运转

well [wel] 好

toilet [ˈtɔɪlət] 厕所

flush [flʌʃ] 冲水

air conditioner 空调

run out of 耗尽

hot water 热水

in the middle of 在中间

shower [ˈʃaʊə(r)] 冲澡

light [laɪt] 灯

telephone [ˈtelɪfəʊn] 电话

2分钟场景句

对服务不满

1. I’m afraid there’s a slight problem with my room. 我的房间有个小问题。

2. The room was too cold. 房间太冷了。

3. Why is there a stain on the newly changed sheet? 为什么新换的床单上有污渍？

4. I have a complaint about the service attitude here. 我要投诉你们的服务态度。

5. Please ask your manager here. 请把你们的经理找来。

设备故障

6. The key card doesn’t seem to do anything. 房卡好像坏了。

7. The TV is not working well. 电视机坏了。

8. The toilet doesn’t flush. 厕所冲不下水。

9. The air conditioner doesn’t work in my room. 我房间里的空调坏了。

10. I ran out of hot water in the middle of a 5-minute shower. 我冲洗不到5分钟就没有热水了。

11. The light in my room is not working. 我房间里的灯坏了。

12. The telephone doesn’t work. 电话不能用。

2分钟实景对话

Can you change a room for me? It’s too noisy. 能给我换个房间吗？这个房间太吵了。

A: Can you change a room for me? It’s too noisy. 能给我换个房间吗？这个房间太吵了。

B: Certainly. I’m awfully sorry, sir. 当然可以。非常抱歉，先生。

The light in my room is too dim. 我房间里的灯光太暗了。

A: The light in my room is too dim. 我房间里的灯光太暗了。

B: Shall I bring you a table lamp? 给您拿一盏台灯可以吗？

This is room 601. 这里是601客房。

A: Housekeeping. Can I help you? 这里是客房服务。有什么可以帮您的吗？

B: This is room 601. The water tap was dripping all night long. 这里是601客房。我房间里的水龙头一晚上都在滴水。

I just examined the clothes you washed for me, and I found my shirt has been damaged. 我刚才检查了你们给我洗的衣服，发现我的衬衣洗坏了。

A: May I help you, sir? 先生，能为您效劳吗？

B: I just examined the clothes you washed for me, and I found my shirt has been damaged. 我刚才检查了你们给我洗的衣服，发现我的衬衣洗坏了。

Could I see the manager, please? I have a complaint to make. 我能见经理吗？我要投诉。

A: Could I see the manager, please? I have a complaint to make. 我能见经理吗？我要投诉。

B: Yes, I’m the manager here. What can I do for you, Madam? 好的，我就是这里的经理。我能为您做点什么，女士？