CHAPTER 1
The Importance of People Skills in Project Management

People issues in projects can be messy and uncomfortable. Most importantly for the project manager, people issues can hinder project success, especially in terms of meeting the project’s schedule and budget. Achieving customer satisfaction within the project’s scope and quality requirements can also be jeopardized.

As a project manager, you can, however, develop and refine tangible skills that will enable you to address people issues successfully when they surface within the project team setting. Equipped with these skills, you will not only bring added value to your organization, but you will find more personal enjoyment and fulfillment in your work as you proactively manage your career.