商品质量的道歉

范文

Dear Miss Liu，

We have received your letter of May 25th, complaining the problem of the quality with the air-condition you bought from us. We are very sorry for that.

I have reported the details of this issue to the management. They will look into the matter and contact the department manager to solve the problem. We will send you a certain amount as compensation for your loss.

Once again, we request you to accept our sincere apology for the inconvenience this matter has caused to you. We can assure you that the same thing will never happen again.

Yours sincerely，

Jack

亲爱的刘小姐：

我们已经收到了您5月25日关于我们空调质量问题的投诉。我们感到非常抱歉。

我已经把这个问题的细节报告给了管理部门。他们会进行调查然后和部门经理联系来解决这个问题。对于您的损失，我们会补偿一定的金额。

对于这件事给您带来的不便我们请求您能接受我们诚挚的道歉。我们保证类似的情况不会再发生。

杰克 敬上

常用句型

1. We have received your letter complaining the problem of…

我们收到了你对……问题的投诉。

2. We will send you a certain amount as compensation for your loss.

对于您的损失，我们会补偿一定的金额。

3. We can assure you that the same thing will never happen again.

我们保证类似的情况不会再发生。

4. I hope you will be able to forgive me.

我希望您能原谅我。

5. We are very sorry for that.

我们感到非常抱歉。