更新时间：2020-04-24 12:01:31
封面
版权信息
About the Author
Other
Preface
Acknowledgments
PART 1 The Antecedents to Work
CHAPTER 1 An Introduction to the Work Performance Framework
THE THEORETICAL FOUNDATION OF THE WORK PERFORMANCE FRAMEWORK
OVERVIEW OF THE WORK PERFORMANCE FRAMEWORK
APPLYING THE WORK PERFORMANCE FRAMEWORK TO WORKFORCE PLANNING
CHAPTER 2 The Human Resource
HUMAN RESOURCES IN THE WORK PERFORMANCE FRAMEWORK
SELECTED LITERATURE REVIEW
STAFFING PROGRAMS
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
CHAPTER 3 Enablers: The Bridge to Success
BACKGROUND
ENABLERS IN THE WORK PERFORMANCE FRAMEWORK
ENABLING OPPORTUNITIES
ENABLING PROGRAMS
WHAT MAKES A GOOD WORKER?
PART 2 Performing the Work
CHAPTER 4 Work Inputs: The Cause of Everything
WORK INPUTS IN THE WORK PERFORMANCE FRAMEWORK
HUMAN RESOURCE PROGRAMS TO MANAGE INPUTS
CHAPTER 5 Work Processes: How the Work Gets Done
WORK PROCESSES IN THE WORK PERFORMANCE FRAMEWORK
HUMAN RESOURCE PROGRAMS TO MANAGE WORK PROCESSES
CHAPTER 6 Work Outputs: The Direct Results of the Work
WORK OUTPUTS IN THE WORK PERFORMANCE FRAMEWORK
HUMAN RESOURCE PROGRAMS TO TRACK SERVICES
PART 3 Outcomes and Impacts: The Real and Perceived Consequences of Work
CHAPTER 7 Outcomes
PROGRAM OUTCOMES
HUMAN RESOURCE OUTCOMES
EVALUATION OUTCOMES
HUMAN RERSOURCE PROGRAMS TO ADDRESS OUTCOMES
CHAPTER 8 Impacts
IMPACTS IN THE WORK PERFORMANCE FRAMEWORK
EMOTIONAL IMPACTS
PSYCHOLOGICAL IMPACTS
SPIRITUAL IMPACTS
INTELLECTUAL IMPACTS
HUMAN RESOURCE PROGRAMS TO ADDRESS IMPACTS
KEY PERFORMANCE MEASURE—THE EMPLOYEE OPINION SURVEY
CHAPTER 9 Building a Human Resource Performance Dashboard
THE WORK PERFORMANCE FRAMEWORK
STRATEGIC HUMAN RESOURCE MANAGEMENT
A DASHBOARD FOR REPORTING HUMAN RESOURCE PROGRAM PERFORMANCE
FUTURE HUMAN RESOURCE MANAGEMENT POLICY ISSUES
References
Index
